Forgotten password

If you can’t remember your password, you can reset it yourself from the sign-in page. You don’t need to ask an admin, and nobody has to be told.

Reset it yourself

1. On the sign-in page, type your email address and choose Continue.

2. When the password box appears, choose Forgot password?.

3. HIVE confirms on screen that a link is on its way. Check your inbox for an email titled Reset your HIVE password.

4. Choose Choose a new password in the email, set your new password, and choose Save new password. The same checklist appears here as when you first set one up, and the button stays inactive until every line is ticked - see What your password needs.

5. You’re sent back to the sign-in page. Sign in with the new password.

Note

The confirmation on screen looks exactly the same whatever you type - a known address, a typo, an address that has no HIVE account. That’s deliberate: it means nobody can use this form to work out who does and doesn’t have an account. So check the inbox rather than the screen for confirmation that anything arrived.

What happens after you reset

You’re asked to sign in again. That’s the point - resetting your password proves you can read your email, and HIVE deliberately doesn’t treat that as proof of anything more.

If you sign in from a device HIVE doesn’t recognise, you’ll also get a 6-digit verification code by email. On a device you’ve used before, you won’t.

If you were signed in as somebody else on that computer - a shared machine, say - resetting signs that session out. You’ll always land on the sign-in page, never in someone else’s workspace.

If nothing arrives

A few ordinary reasons, in the order worth checking:

• The spam folder. The email comes from HIVE, not from your own domain.
• A different address. Reset works on the address your HIVE account uses. If you have more than one work address, try the other.
• You sign in with Single Sign-On. Then there’s no HIVE password to reset - use Continue with SSO on the sign-in page instead, and change your password with your identity provider if you need to.
• Your account is very new. If you’ve never set a password, look for Set up your HIVE account instead.

Reset links can be used once, and they don’t last long - much shorter than a setup link, on purpose. If yours has already expired, just ask for another.

Setting up your account The first-time route, from the invitation email.

Still stuck? Any of your workspace admins can send you a fresh link from Settings → Team, or raise a support ticket.