Setting up your account

When someone adds you to a HIVE workspace, you get an email titled Set up your HIVE account. Nobody sets a password for you - you choose your own, and nobody at your organisation or at HIVE ever sees it.

Set your password

1. Open the email and choose Set your password.

2. Choose a password. HIVE lists what it needs on screen and ticks each line off as you type - see What your password needs below.

3. Type it again to confirm, then choose Set password & continue. The button stays inactive until every line on the checklist is ticked, including Passwords match.

4. You’re signed in straight away and land on HIVE Pulse.

You will not be asked for a verification code this first time. Opening the link from your own inbox already confirmed it was you, and HIVE remembers the device you set your password on.

Tip

Nothing else is needed. There’s no separate “activate your account” step and no profile to fill in before you can start.

What your password needs

HIVE shows these as a checklist under the password box and ticks each line off as you type. The same list applies wherever you set a HIVE password - from an invitation, from a reset link, or in Settings → Security.

• At least 12 characters.
• One uppercase letter, one lowercase letter, one number, and one symbol. A space counts as a symbol, so a passphrase with spaces in it works.
• Nothing taken from your own name or email address, and not the word “HIVE”. HIVE checks your first name, your last name, and the part of your email address before the @.

The button stays inactive until every line is ticked, Passwords match included, so you find out what’s missing while you type rather than after you submit.

There’s an upper limit too, and it only appears if you actually reach it: around 72 characters. Emoji and accented letters take up more room than a plain letter, so a password made mostly of those reaches the limit sooner. A normal passphrase never comes close.

These rules apply when you choose a password. HIVE doesn’t expire passwords, doesn’t force a change, and won’t sign you out - the list binds the next time you set a new one.

Tip

Meeting the list is the floor, not the goal. A long passphrase, or a password from a password manager, is stronger than a short one that ticks every box.

If the link doesn’t work

Setup links can be used once, and they don’t last forever. If you get a page saying the link is no longer valid, that’s all it means - the link is spent or has aged out. Your account is fine.

Two ways to get a new one:

• On the sign-in page, enter your email address, choose Continue, then Forgot password?
• Or ask one of your workspace admins to send you a new one.

Forgotten password Get a new link from the sign-in page yourself, without waiting for an admin.

If your organisation uses Single Sign-On

Some organisations sign in to HIVE through their own identity provider instead of a HIVE password. If yours does, you won’t get a setup email - you just sign in with Continue with SSO on the sign-in page and your account connects itself the first time.

Single Sign-On How signing in through your organisation's identity provider works.

After the first time

From then on you sign in with your email and the password you chose. Enter your email on the sign-in page and choose Continue. A Password box appears under it, ready for you to type in straight away, and Enter or Log In signs you in. If your organisation uses Single Sign-On but still allows passwords, you see Continue with SSO instead, and Sign in with password instead brings up the same box.

If you sign in from a device HIVE doesn’t recognise - a new laptop, a different browser, a phone - it emails you a 6-digit verification code to confirm it’s you and remember that device.