Internal

Internal is where you communicate with your own team - as opposed to External, which is for your outward-facing social presence. Open it from the Internal tab at the top of HIVE.

The Internal dashboard is a set of cards, each one a tool. Each has its own guide:

Newsletters Compose and send internal newsletters to your team.

Surveys Build a survey, send it to your team, and read the responses.

Document hub Upload, preview, and share internal documents.

Announcements Plan internal communications on a channel-based calendar.

Who can do what

• Using the tools - creating newsletters, surveys, and documents, and posting announcements - is an Editor capability (including admins who also edit). Other roles can view.
• Managing the employee list (below) is an Admin capability.

The employee list - your internal recipients

Newsletters, surveys, and document sharing all send to the same place: your employee list. It lives in Settings → Employees, not the Internal tab.

An admin keeps it up to date, and can either:

• add people one at a time, or
• import a list via CSV - with the columns name, email, department, and job_role.

Everyone on that list is a possible recipient when you send a newsletter, share a survey, or send a document - so keeping it current is what makes sure the right people receive your internal communications.

Note

The employee list is separate from your HIVE team. Your team is the people with roles (Editor, Viewer, admin) who log in to HIVE; the employee list is the audience you communicate to. The same person can be both, but they’re managed separately.