HIVE Pulse
HIVE Pulse is your home dashboard, headed Today’s Highlights. It’s the first thing you see when you sign in, and you can come back to it from HIVE Pulse in the top navigation.
It holds four panels: the Risk & Reputation strip, the Pulse Timeline, the Social Media Beehive, and the HIVE Assistant. Everything on it is read-only - each panel is a way in to the screen that owns the work.
Risk & Reputation
Section titled “Risk & Reputation”A strip across the top of the page, with a warning icon, the heading Risk & Reputation, a one-line read on your alerts, and a button.
The line tells you where your high-priority alerts stand. Medium-priority alerts aren’t counted here.
| What it says | What it means |
|---|---|
| No high-priority alerts | Nothing high-priority is open. |
| 3 high-priority alerts | The count of what’s open, spelled out. A single one reads 1 high-priority alert. |
| Couldn’t load alerts | HIVE couldn’t read the figure just then. It does not mean you have none - reload the page. |
Open risk and crisis response takes you to the Risk & Reputation screen, where both the alerts and Crisis Response live. It opens the screen; it doesn’t start a crisis response. This strip is the only way into that screen from the app - Risk & Reputation isn’t in the top navigation. See Risk & Reputation and Crisis Response.
The count comes from a cache and can be a few minutes behind, so a newly raised alert may not appear on the strip straight away. Open the screen itself if you need the current picture.
Pulse Timeline
Section titled “Pulse Timeline”Everything you have coming up in the next seven days, in one list: your social posts, your internal announcements and events, and your external calendar events.
The seven days are counted in your own timezone, from midnight today to the end of the seventh day. That means things that already happened earlier today are still on the list - they’re dimmed rather than hidden (drafts are the exception - see What’s on a row). A multi-day event that started before this week and is still running shows under Today.
How it’s ordered
Section titled “How it’s ordered”Rows read top to bottom as a schedule, earliest first, grouped under a heading naming the day: TODAY, TOMORROW, then the weekday (WEDNESDAY, THURSDAY and so on). A day with nothing in it doesn’t get a heading. Within a day, all-day items sit above timed ones.
When the card loads it scrolls itself so the first thing that hasn’t happened yet is at the top - so you land on what’s next, and this morning’s finished items are a scroll up. It does that once and then leaves you alone; it won’t jump while you’re reading.
The day names are always in English, whatever language your browser is set to.
What’s on a row
Section titled “What’s on a row”- A time on the left - All day for an all-day item, otherwise a 24-hour time such as 09:05.
- An icon - the platform’s logo for a social post, or the calendar row’s own icon for an event.
- The title, shortened to one line if it’s long.
- The calendar row’s name underneath, for events.
- A status chip on the right, tinting the whole row. Posts read DRAFT, SCHEDULED, PUBLISHING, PUBLISHED, PARTIAL, FAILED or DELETED. Events read IDEA, DRAFTING, NEEDS REVIEW, SCHEDULED or LIVE.
Each post shows at the time it went out, including posts you send with Publish Now and posts imported from your connected accounts. A post that hasn’t gone out yet shows at its scheduled time, or at the time it was created if it doesn’t have one. A DRAFT is the exception: it only appears once you give it a time.
A post that has been through post approval can carry one of two approval chips instead of its status chip. They’re written in sentence case, not capitals:
| Chip | What it means |
|---|---|
| Approval requested (amber dot) | The post has been sent for approval and is waiting for a decision. |
| Sent back (rose dot) | The most recent approval request for the post was sent back. |
The chip changes but the row’s colour doesn’t: it still follows the post’s status, so a post waiting for approval is tinted as a draft. Sent back stays until the post is sent for approval again. If you publish or schedule it yourself instead, the row keeps reading Sent back rather than PUBLISHED or SCHEDULED.
Nothing is labelled late or overdue. A row whose time has passed keeps the status it had, dimmed - except a draft, which stays at full strength, because a draft whose time has passed never went out and still needs your attention. That includes a draft waiting for approval or sent back. The card still opens on the first thing that hasn’t happened yet, so a past draft sits above where you land.
The card scrolls inside itself rather than stretching the page. When there’s nothing in the window it reads “No recent activity” and “Check back later for new pulse updates.”
The timeline is read-only. Open the item on Social publishing, the External calendar or Announcements to change it.
Social Media Beehive
Section titled “Social Media Beehive”What’s waiting on a reply across your connected accounts, grouped by the kind of thing it is - up to three rows, and a row with nothing in it doesn’t appear at all:
- Comments awaiting reply
- New mentions
- Conversations awaiting reply - direct messages, for companies that have them enabled.
Each row gives a total for that kind, then a small count per platform on the right, reading for example Instagram: 2.
Both parts are links into your Unified inbox. Choosing the row’s heading opens the inbox filtered to that kind across every platform; choosing a platform count opens it filtered to that kind and that platform.
Comments awaiting reply counts the same comments your Unified inbox lists. A reply takes a comment off the count only when it archives the comment, and your company’s Inbox settings decide which replies do.
The total is HIVE’s own figure for that kind, so it can be higher than the per-platform counts add up to - anything from a source that doesn’t get its own count is still in the total.
When there’s nothing waiting the card reads All caught up! and “Nothing pending across your platforms.” If a figure can’t be read you’ll see Couldn’t load comments, Couldn’t load mentions or Couldn’t load direct messages on that row, and the other rows carry on as normal.
HIVE Assistant
Section titled “HIVE Assistant”A chat panel for asking questions about your workspace, sitting beside the Beehive.
Who can see it
Section titled “Who can see it”Anyone on the team can open HIVE Pulse. What each panel shows follows what you can already see elsewhere - the Beehive counts your inbox, the timeline your posts and events - so nothing appears here that you couldn’t reach on its own screen. The Risk & Reputation strip is there for everyone, but the screen it opens needs the add-on.