Email notifications

HIVE emails you when something happens in your workspace that you would otherwise have to go looking for: a post that didn’t publish, a connected account that stopped working, a card you were made owner of. Settings → Notifications is where you choose which of those you want.

Your settings, not your team's

These are per person. Turning something off changes what you receive and never affects a colleague, even on a shared workspace. There is no company-wide switch.

What you can turn on and off

Everything is on by default, so you don’t have to set anything up to start receiving these.

Posts

• My posts that fail to publish - a post you created did not reach its platform.
• Any post that fails to publish - any post in the workspace did not reach its platform. If a post of your own fails you get the first one for it, not both. If one of your posts and a colleague’s both fail, you get one email for each.

A post-failure email doesn’t always arrive straight away. HIVE sends a YouTube video in the background, so if YouTube can’t take it, the email comes when that’s known, which can be hours later. The same goes for any platform that fails after the composer has said the post is being published. A failure the composer shows you straight away isn’t emailed as well.

Connected accounts

• A connected account stops working - HIVE can no longer confirm access to a platform account, so publishing and analytics for it have stopped until an admin reconnects it. Everyone in the workspace gets this one, because it affects everyone’s scheduled posts and reporting.

Communication cards

• Cards assigned to me - someone made you the owner of a communication card.
• Cards I am added to - someone added you as a collaborator on a card.

Team and roles

These three are for admins, and they only appear in your Settings if you are one.

• Someone joins the workspace
• Someone leaves the workspace
• Someone changes a role

If your role changes

Your choices are kept. An admin who stops being an admin no longer sees the three team switches and no longer receives those emails, but the settings are still there and come back exactly as they were if the role is restored.

Changing a setting

1. Open Settings from your profile menu (top-right).

2. Go to the Notifications tab.

3. Use the switch beside any row.

Changes save on their own - there is no Save button. A short Saving label appears while a change is being stored, and if a change can’t be saved you get a message and the switch goes back to what it was.

The switches stay hidden for a moment while your settings load. That’s deliberate: it stops a switch being read at the wrong value before your own choice has arrived.

What these emails say, and what they leave out

HIVE keeps these emails short on purpose, and there are two things they will never include.

No names. The three team emails tell you that someone joined, left, or had their role changed, and not who. That detail is a colleague’s personal information, and an email carries it into your mailbox and our email provider’s logs and keeps it there. Team & Roles in Settings shows you exactly who and with what role, up to date rather than as of whenever the email was sent - which is the better answer anyway, since a role can change again before you read it.

No failure reasons. A post-failure email names the post and the platform, not why the platform refused it. Reasons come back from the platforms in wildly different shapes and some send nothing useful at all, so a reason would be present for some platforms and missing for others, and a missing one reads as “we have no idea”. Open Posts to see what happened.

If a lot happens at once

Each kind of notification has an hourly limit, counted per person. It’s 3 for the two post-failure rows and the connected-account row, and 10 for the card and team rows. The email that reaches the limit is replaced by a single More activity in your workspace notice - so you get two full emails and then the notice, or nine and then the notice - and everything after that is silent until an hour has passed since the first email in that run. Open HIVE to see everything that happened.

Because the limit is per kind, a busy hour can bring you more than one of those notices - one for post failures and one for card activity, say.

Emails you can’t turn off

Some emails are not part of this page and are always sent:

• Sign-in codes and password resets. Turning these off would lock you out of your own account.
• Account setup links, sent when someone is added to a workspace.
• Replies to a support ticket you opened.
• Answers to a post you sent for approval - HIVE emails you when an approver approves your post or sends it back. See The emails you get.

Every email you can turn off on this page ends with Don’t want to receive these? and an Adjust your notification settings link, which opens the Notifications tab in HIVE so you can change your mind without going looking for it. The emails in the list above don’t carry that link, because there is no setting for them.

Not the same as an unsubscribe link

This link takes you to your own settings. It is not the Unsubscribe link that newsletters, surveys, document shares and press releases carry - that one is for people outside your team, and it can’t be reversed from inside HIVE. See Unsubscribes.